Refund and Returns Policy
Original Art is bought with careful consideration. While I recognize that things may transpire during shipping the greatest care is taken in packaging and transporting the art to you. You can receive a refund from the shipper for damage since all art is insured in transport. You can also specify and pay for extra service of white glove treatment. I do not accept returns on commission works, or custom made items. I Do not offer a standard return or change of mind policy. all sales are final. Items which are already in existence are returnable at the collector’s expense in original condition by return shipping, Next day. It may not be used as a party decoration then returned. we can’t offer you a full refund or exchange. Expenses and time are deducted for cataloging and restocking.
Refund and Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- All Custom Print jobs, Print on Demand, and commissioned paintings
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should Ship your painting in the same packaging and by the same carrier to: {24 Stoneridge Ln, Bristol, ME 04539}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
All items are Shipped to you by Insured carrier and for the full retail price of the painting. It is expected that this will be done for a return. We don’t guarantee that we will receive your returned item.
Contact the studio at {business at deborahchapin.com} for questions related to refunds and returns.